Why we work this way
Most of what goes wrong with a small business website goes wrong after launch.
A site gets built, it looks fine on the day, and then nobody owns it. The person who knew the login leaves. The plugin running the booking form stops being updated. The hours on Google drift away from the hours on the door. Two years later the business is paying for something that quietly stopped bringing in work, and nobody can say exactly when it happened.
We built this around that problem rather than around the launch. It is why we agree a page list before drawing anything, why we build on tools that will still be supported in five years, and why the domain and the logins go in your name from the start. It is also why we take on the hosting, the mail, the phones and the listings. Not to sell more, but because those are the things that break a site when four different companies are each looking after one of them.
The trade is that we are slower to promise a date. We would rather tell you in week one that the thing you asked for needs a rebuild than discover it in week six. Some people find that frustrating. The ones who stay tend to stay a long time.
